At Herbs O' Shrubs, your wellness and satisfaction are our top priorities. We take great care in delivering high-quality Ayurvedic products, and we stand behind their authenticity and safety.
1. Returns
Due to the consumable nature of our products, we do not accept returns on opened or used items. However, we’re happy to offer replacements or refunds in the following cases:
- You received a wrong item
- Your product arrived damaged or defective
- You received an incomplete order
2. Return Request Window
Please raise a return or replacement request within 48 hours of receiving your order. Requests beyond this window will not be accepted.
3. Eligibility Criteria
To qualify for a return, the item must be:
- Unused and in its original packaging
- In the same condition you received it
- Reported within the 48-hour return window
4. Refunds
Once we inspect and approve your request, your refund will be:
- Issued to the original payment method
- Processed within 5–7 business days
We’ll notify you via email once the refund has been initiated.
5. How to Raise a Request
To start a return or replacement request, please contact us at:
📧 support@globuslabs.in
📞 +011-4569-9566
Kindly include:
- Your Order ID
- Photos (if the item is damaged or incorrect)
- A brief description of the issue
6. Non-Returnable Items
We do not accept returns on:
- Opened or used products
- Gift cards or promotional items
- Products purchased during clearance sales
7. Cancellations
Orders can be cancelled before they are shipped. Once dispatched, cancellations will not be accepted.
