At Herbs O' Shrubs, your wellness and satisfaction are our top priorities. We take great care in delivering high-quality Ayurvedic products, and we stand behind their authenticity and safety.
Money Back Guarantee – 7-Day Trial
We want you to try our products with confidence.
If you are not satisfied or do not see expected results within 7 days of use, you may be eligible for a refund on the product value, subject to terms and verification.
This is a limited trial assurance and is separate from our standard return and replacement policy for consumable products.
👉 Please read the full Money Back Guarantee terms below.
1. Returns
Due to the consumable nature of our products, we do not accept returns on opened or used items. However, we’re happy to offer replacements or refunds in the following cases:
- You received a wrong item
- Your product arrived damaged or defective
- You received an incomplete order
2. Return Request Window
Please raise a return or replacement request within 48 hours of receiving your order. Requests beyond this window will not be accepted.
3. Eligibility Criteria
To qualify for a return, the item must be:
- Unused and in its original packaging
- In the same condition you received it
- Reported within the 48-hour return window
4. Refunds
Once we inspect and approve your request, your refund will be:
- Issued to the original payment method
- Processed within 5–7 business days
We’ll notify you via email once the refund has been initiated.
5. How to Raise a Request
To start a return or replacement request, please contact us at:
📧 support@globuslabs.in
📞 +011-4569-9566
Kindly include:
- Your Order ID
- Photos (if the item is damaged or incorrect)
- A brief description of the issue
6. Non-Returnable Items
We do not accept returns on:
- Opened or used products
- Gift cards or promotional items
- Products purchased during clearance sales
7. Cancellations
Orders can be cancelled before they are shipped. Once dispatched, cancellations will not be accepted.
8. Money Back Guarantee (7-Day Trial Offer)
We stand by the quality of our products and want you to experience them with confidence.
If you are not satisfied or do not see expected results within 7 days of use, you may be eligible for a 50% refund of the product value, subject to the conditions below:
Eligibility Conditions:
- You must email us within 7 days of purchase at support@globuslabs.in
- The email must include:
1 - Order ID
2 - Reason for dissatisfaction
3 - Details of what did not work well for you - The product must be shipped back to our facility at your own cost
- Only up to 7 days’ recommended dosage should be consumed
Verification & Refund Process:
- Upon receiving the product, our team will inspect and validate usage
- Once approved, confirmation will be shared via email
- 50% of the product cost (excluding shipping and COD charges) will be refunded
- Refund will be credited to your preferred bank account or original payment method within 5–7 business days
Important Notes:
- This guarantee is applicable once per customer per product
- Bulk orders, promotional purchases, and clearance items are excluded
- The Money Back Guarantee is separate from standard return or replacement cases
